Refund Policy

1. Introduction

At Zero Code Gaming, we want you to be fully satisfied with your purchases. This Refund Policy explains our refund procedures and eligibility requirements for digital products, services, and subscriptions offered through our website zerocodegaming.com.

By making a purchase on our website, you agree to be bound by this Refund Policy. Please read it carefully before completing your purchase.

2. Digital Products and Downloads

2.1 Eligibility for Refunds

Due to the nature of digital products (e-books, tutorials, templates, and other downloadable content), all sales are generally final once the digital product has been delivered to you. However, we may consider refunds under the following circumstances:

• The product is fundamentally different from its description on our website
• You have encountered significant technical issues that prevent you from accessing or using the product, and our support team has been unable to resolve these issues within a reasonable timeframe
• The product contains substantial errors or is incomplete

2.2 Refund Request Period

Refund requests for digital products must be submitted within 14 days of the purchase date.

2.3 Required Information

To request a refund for a digital product, please provide the following information:

• Your order number or proof of purchase
• The name of the product
• A detailed explanation of the issue you've encountered
• Any relevant screenshots or documentation that demonstrates the issue

3. Subscription Services

3.1 Cancellation Policy

For subscription-based services, you may cancel your subscription at any time. If you cancel:

• Your subscription will remain active until the end of the current billing period
• You will not be charged for subsequent billing periods
• We do not provide partial refunds for unused portions of the current billing period

3.2 Refunds for Subscription Services

We may issue refunds for subscription services under the following circumstances:

• You were charged incorrectly (e.g., double-charged or charged at the wrong price)
• There was an extended service outage (more than 24 consecutive hours) during your billing period
• The service did not function as described and our support team was unable to resolve the issue

3.3 Free Trial Conversions

If you signed up for a subscription that began with a free trial period, you will not be eligible for a refund of your first payment after the free trial ends. It is your responsibility to cancel your subscription before the free trial period ends if you do not wish to continue with the paid subscription.

4. Online Courses and Educational Content

4.1 Refund Eligibility Period

For online courses and educational content, we offer a 30-day satisfaction guarantee from the date of purchase.

4.2 Refund Criteria

To be eligible for a refund for an online course or educational content, the following criteria must be met:

• The refund is requested within 30 days of purchase
• You have completed no more than 25% of the course content
• You can provide specific feedback about why the course did not meet your expectations

4.3 Course Bundle Refunds

For course bundles or packages, a partial refund may be issued if only part of the bundle was accessed or used. The refund amount will be calculated based on the individual prices of the courses in the bundle, minus the value of the courses that were accessed.

5. Consulting Services and Custom Work

5.1 Deposit Refunds

Deposits for consulting services or custom work are generally non-refundable as they secure our time and resources for your project. However, if we are unable to deliver the agreed-upon services, the deposit may be refunded.

5.2 Project Cancellations

If a project is canceled after work has begun:

• You will be charged for all work completed up to the cancellation date
• Any unused portion of your payment may be refunded, at our discretion
• Cancellation fees may apply as outlined in your service agreement

5.3 Satisfaction Guarantee

For consulting services, we offer a satisfaction guarantee. If you are not satisfied with the delivery of our services, please contact us within 7 days of service completion to discuss potential remedies, which may include revision of deliverables or a partial refund.

6. Payment Processing and Refund Methods

6.1 Processing Time

Approved refunds will be processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution, typically:

• Credit/debit cards: 5-10 business days
• PayPal: 1-3 business days
• Bank transfers: 5-7 business days

6.2 Refund Method

Refunds will be issued using the same method of payment that was used for the purchase. If this is not possible, we will work with you to find an alternative refund method.

6.3 Currency and Exchange Rates

Refunds will be processed in the same currency as the original payment. Please note that due to fluctuations in exchange rates, the refunded amount may differ slightly from the original charge if you paid in a currency different from our default currency.

7. Exceptions and Special Circumstances

7.1 Promotional Items and Discounts

Products or services purchased during promotional periods or with special discount codes may be subject to different refund terms, which will be specified during the promotion.

7.2 Third-Party Products

For products or services provided by third parties through our platform, the refund policy of the third-party provider will apply. We will assist you in contacting the appropriate party for refund requests.

7.3 Force Majeure

Refunds related to events beyond our reasonable control (including but not limited to natural disasters, power outages, or other "acts of God") will be evaluated on a case-by-case basis.

8. How to Request a Refund

8.1 Contact Information

To request a refund, please contact our customer service team using one of the following methods:

• Email: refunds@zerocodegaming.com
• Contact Form: Visit our Contact page and select "Refund Request" from the dropdown menu
• Phone: +44 6326 309904 (Monday to Friday, 9:00 AM - 5:00 PM GMT)

8.2 Information Required

When requesting a refund, please provide:

• Your full name and email address used for the purchase
• Order number or transaction ID
• Date of purchase
• Product or service name
• Reason for the refund request
• Any relevant documentation or screenshots

8.3 Response Time

We will acknowledge your refund request within 2 business days and aim to provide a decision within 5 business days.

9. Dispute Resolution

If you are not satisfied with our decision regarding your refund request, please contact our customer service team to escalate your case. We are committed to resolving all disputes fairly and efficiently.

If we cannot resolve the dispute directly, you may have the right to seek resolution through:

• Your credit card company or payment provider's chargeback process
• Alternative dispute resolution services
• Relevant consumer protection agencies

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

We will notify users of any significant changes to this policy via email or through a notification on our website.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• By email: info@zerocodegaming.com
• By phone: +44 6326 309904
• By mail: 188 Westferry Rd, London E14 3RY, UK, United Kingdom